| Help |
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| Microsoft Outlook Express 5 & 6 - Email Client Settings |
| Microsoft Outlook 2003 - Email Client Settings |
| Microsoft Outlook 2007 - Email Client Settings |
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| FAQ's |
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| What else do I need to do? |
Mail Mortal is very hands off, however there are a couple of things you can
do with the report to improve the service you receive.
- Customise your report frequency to your own needs so it doesn’t interrupt your flow.
- If a legitimate email has been blocked, don’t click: ‘deliver’, click on: ‘whitelist’ this will deliver
the email to your inbox and then always allow emails through from that particular address.
- Delete all the obvious spam emails, this assists the system to learn your preferences, this can be
done for each individual spam email or by clicking ‘Delete all’
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| What if I want to Blacklist someone? |
| Black listing is a great feature for when you receive an online newsletter from a specific email address that you no longer want to receive. Simply blacklist the email address and Mail Mortal will do the rest. Note: Blacklisting is only effective against spam when you repeatedly receive an email from one specific address. |
| How can I teach it to pick up Spam that gets through? |
| If you receive Spam in your inbox, simply forward the email to: reportspam@mailmortal.com |
| Can anyone see my email? |
| No, The Privacy act protects your information legally, and for further peace of mind legitimate email cannot be seen by any Mail Mortal employees. Please see our privacy policy for more details. |
| What do I do if I haven’t received email for awhile? |
| If you think an email is taking a long time to come through, first; send yourself an email with the time in the subject header. If this does not work contact your system administrator. If the problem persists please contact the Mail Mortal Team. |
| Why haven’t I received a quarantine report? |
| If this is set to daily then you probably haven’t been sent any spam that day. Login to: www.mailmortal.com and check the frequency of report. |
| What if I forget my password for Mail Mortal? |
| Easy, you can simply visit www.mailmortal.com and click ‘forgot password’ and your password will be emailed to you. |
